Privacy Policy

Last updated: January 2024

Introduction

Twyn ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

1. Information You Provide to Us

Account Information

  • Email address
  • Name (optional)
  • Profile picture (optional)
  • Payment information (processed by Stripe)

Content You Create

  • Messages sent to AI chatbots
  • Feedback and support requests
  • Any other content you submit

2. Information Collected Automatically

Usage Data

  • Pages visited
  • Features used
  • Time spent on the service
  • Click patterns

Device Information

  • Browser type and version
  • Operating system
  • Device type
  • IP address
  • Cookies and similar technologies

3. Information from Third Parties

OAuth Providers

  • Basic profile information from Google, GitHub, or other OAuth providers
  • Email address (with your consent)

Payment Processors

  • Transaction information from Stripe
  • Subscription status

How We Use Your Information

We use collected information to:

Provide and Improve Our Service

  • Enable chat functionality
  • Process payments and subscriptions
  • Personalize your experience
  • Improve AI responses

Communicate with You

  • Send service updates
  • Respond to support requests
  • Send promotional emails (with consent)
  • Notify about Terms or Privacy Policy changes

Ensure Safety and Security

  • Detect and prevent fraud
  • Monitor for abuse
  • Comply with legal obligations
  • Enforce our Terms of Service

Data Sharing and Disclosure

We do not sell your personal information. We may share information in these circumstances:

Service Providers

  • Cloud hosting providers
  • Payment processors (Stripe)
  • Analytics services
  • Customer support tools

Legal Requirements

  • To comply with legal obligations
  • To respond to legal requests
  • To protect our rights and safety
  • To prevent fraud or abuse

Business Transfers

  • In connection with a merger or acquisition
  • During bankruptcy proceedings
  • As part of business asset transfers

With Your Consent

  • When you explicitly agree to sharing
  • For features requiring third-party integration

Data Security

We implement appropriate security measures including:

  • Encryption of data in transit and at rest
  • Regular security audits
  • Access controls and authentication
  • Secure development practices

However, no method of transmission over the internet is 100% secure.

Your Rights and Choices

Access and Portability

  • Request a copy of your personal data
  • Download your chat history

Correction and Deletion

  • Update your account information
  • Request deletion of your account
  • Delete specific conversations

Communication Preferences

  • Opt-out of promotional emails
  • Manage notification settings
  • Control cookie preferences

Do Not Track

We do not currently respond to Do Not Track signals.

Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Data Retention

We retain your information for as long as:

  • Your account is active
  • Necessary to provide our services
  • Required by law
  • Needed for legitimate business purposes

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze usage patterns
  • Improve our service

You can control cookies through your browser settings.

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via:

  • Email notification
  • In-app notification
  • Notice on our website

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know about personal information collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@twyn.com