Terms of Service

Last updated: January 2024

1. Acceptance of Terms

By accessing and using Twyn ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

2. Description of Service

Twyn is a platform that enables users to interact with AI-powered versions of content creators through conversational interfaces. The Service includes:

  • Access to AI chatbots trained on creator content
  • Subscription management
  • Payment processing
  • User account management

3. User Accounts

3.1 Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 13 years old to use the Service

3.2 Account Responsibilities

  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these Terms

4. Subscriptions and Payments

4.1 Subscription Services

  • Some features require a paid subscription
  • Subscription fees are billed in advance on a recurring basis
  • Free trials may be offered at our discretion

4.2 Payment Processing

  • All payments are processed through Stripe
  • You agree to provide valid payment information
  • Prices are subject to change with notice

4.3 Refunds

  • Refunds are handled on a case-by-case basis
  • No refunds for partial subscription periods
  • Free trial periods are non-refundable

5. Content and Conduct

5.1 User Content

  • You retain ownership of content you submit
  • You grant us a license to use your content to provide the Service
  • You are responsible for the content you post

5.2 Prohibited Conduct

You agree not to:

  • Use the Service for illegal purposes
  • Harass, abuse, or harm others
  • Attempt to gain unauthorized access to the Service
  • Interfere with the proper functioning of the Service
  • Violate any applicable laws or regulations

6. Creator Content

6.1 AI Representations

  • AI chatbots are based on publicly available creator content
  • Responses are generated by AI and may not reflect creators' actual views
  • We are not responsible for AI-generated content

6.2 Creator Rights

  • Creators retain all rights to their original content
  • Creators can request removal of their AI representation
  • Revenue sharing agreements are separate from these Terms

7. Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices.

8. Intellectual Property

8.1 Our Property

  • The Service and its original content are protected by copyright
  • "Twyn" and our logos are our trademarks
  • You may not use our intellectual property without permission

8.2 User License

  • We grant you a limited, non-exclusive license to use the Service
  • This license is revocable and non-transferable
  • You may not copy, modify, or distribute the Service

9. Disclaimers

9.1 Service Availability

  • The Service is provided "as is" and "as available"
  • We do not guarantee uninterrupted or error-free operation
  • We may modify or discontinue features without notice

9.2 AI Limitations

  • AI responses may be inaccurate or inappropriate
  • We are not responsible for decisions based on AI interactions
  • AI chatbots do not provide professional advice

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages
  • Our total liability is limited to the amount you paid us
  • Some jurisdictions do not allow these limitations

11. Indemnification

You agree to indemnify and hold us harmless from any claims arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights

12. Termination

12.1 By You

  • You may terminate your account at any time
  • Termination does not entitle you to refunds

12.2 By Us

  • We may terminate or suspend your account for Terms violations
  • We may terminate the Service with 30 days notice

13. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service.

15. Contact Information

If you have questions about these Terms, please contact us at:

Email: legal@twyn.com